SHIPPING POLICY
At Theriveo™, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for details regarding order processing, shipping times, and delivery information.
Order Modifications
If you need to make any changes to your order, please contact us as soon as possible after placing it.
Due to our fast order processing system, order modifications, cancellations, or address changes can only be requested within 1 hour of purchase. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered the fulfillment process.
We strongly encourage customers to carefully review all order details before completing their purchase.
Once an order has been shipped, we are unable to make any modifications.
Order Processing
All orders are typically processed within 1–3 business days after purchase.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, holidays, or promotional periods, processing times may be slightly extended. We appreciate your patience and understanding.
Shipping Times
Once your order has been processed, it will be shipped to the address provided at checkout.
Worldwide Shipping
FREE Shipping on All Orders
Estimated delivery time:
4 – 12 Business Days
Please note that delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, holidays, or other unforeseen circumstances.
Once your order has been fulfilled, you will receive a shipping confirmation email containing your tracking information.
Theriveo™ is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.
Failed Deliveries
Please ensure that all shipping information provided at checkout is complete and accurate, including your full name, address, postal code, and contact details.
If a package is returned to us due to an incorrect address, failed delivery attempts, or insufficient shipping information provided by the customer, additional shipping fees may apply for reshipment.
Should your order be returned to our facility, we will contact you to arrange a replacement shipment and discuss any applicable shipping charges before proceeding.
Non-Refundable Shipping Costs
Although we offer free shipping on all orders, any shipping expenses incurred after an order has been processed and dispatched are non-refundable.
If you have any questions regarding your shipment, please contact our support team. We're always happy to help.
Thank you for choosing Theriveo™.